Is your organization “transactional”? What do we mean by this? That customers don’t spend a lot of time looking at your products that you sell (so that you could have 10s or 100s of customers in a single day).
If your organization is transactional, then there should be no problem with getting customer reviews on a weekly (or even daily) basis. What this means is that you’re leaving money on the table if you don’t focus on getting reviews.
Left on their own, mostly customers who have a complaint will leave a review, leaving your business lopsided with reviews. However, if you catch a customer at the time of purchase and purpose to send them a request for a review, you can be sure to get more reviews (and more than likely better reviews).
How can you do this? There are tools that let you enter a customer’s name and email address (or phone number) so that they will be contacted at the time you choose after the transaction. FaithVenture Media offers this as a service, so contact us for your free consultation, and we can start setting this up for you and your business.
FaithVenture Media is a website design agency for Evangelical Churches and ministries. We offer website design at a monthly price and don't charge per hour for edits.